Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set LGA Core units BSBESB401 Research and

Core units BSBESB401 Research and develop business plans

Core units TAEASS301 Contribute to assessment TAEDEL301 Provide work skill instruction TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills Elective units TLIC0033 Apply low risk heavy vehicle driving behaviours TLIF0005 Apply a fatigue risk management system TLIM0011 Conduct heavy vehicle driver training TLIM0018 Develop low risk heavy vehicle driving behaviours in others TLIC3005 Drive heavy combination vehicle BSBINS309 Maintain business records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRCCCS002 Provide and promote services to pharmacy customers SIRCDIS001 Assist customers with prescriptions SIRCDIS003 Assist in dispensing prescriptions SIRCDIS006 Maintain dispensary stock SIRCDIS007 Administer dispensary computer system and claims SIRCIND001 Work effectively in a community pharmacy SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines SIRCINF001 Use pharmacy practices for infection control HLTWHS001 Participate in workplace health and safety Elective units SIRCCPM001 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency AHCPCM204 Recognise plants AHCECR203 Perform basic ecological restoration works AHCFAU202 Recognise fauna If you require RPL Kits with comprehensive benchmarking

Units of competency AHCPER303 Maintain integrated plant and animal systems AHCPER301 Research and communicate information on permaculture principles and practices AHCPER321 Demonstrate permaculture practices to small groups of learners AHCPER316 Select plant and animal species for permaculture systems If you require RPL Kits with comprehensive benchmarking

Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set LGA Core units BSBESB401 Research andOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of