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The Tipping Point

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Difficult Conversations: How to Discuss What Matters Most Condition:Well Read as black a pirate asWhether you're dealing with an underperforming employee, disagreeing with your spouse about money or child rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step by step proven approach to having your toughest conversations with less