Training and Assessment Strategy-PSPSS00039 Customer Service Skill Set Certificate II Units of competency MSMTMREF301 Use

Units of competency MSMTMREF301 Use and maintain reference standards MSMTMINS302 Inspect a range of simple measuring instruments MSMTMVER403 Verify Inspectors' Class reference standards MSMTMINS301 Inspect a range of simple measures If you require RPL Kits with comprehensive benchmarking

Units of competency HLTINF001 Comply with infection prevention and control policies and procedures CHCCCS015 Provide individualised support HLTWHS002 Follow safe work practices for direct client care If you require RPL Kits with comprehensive benchmarking

Core units AHCWHS402 Maintain workplace health and safety processes AHCWRK409 Supervise work routines and staff performance BSBHRM415 Coordinate recruitment and onboarding BSBLDR414 Lead team effectiveness Electives AHCWRK404 Implement quality assurance procedures AHCPCM404 Recommend plants and cultural practices SIRRINV002 Control stock AHCBIO401 Plan and implement a biosecurity program AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCBUS409 Participate in an e-business supply chain AHCBUS517 Monitor and review business performance BSBTWK401 Build and maintain business relationships BSBOPS403 Apply business risk management processes If you require RPL Kits with comprehensive benchmarking

Units of competency BSBESB301 Investigate business opportunities BSBESB401 Research and develop business plans If you require RPL Kits with comprehensive benchmarking

assess and control safety risks HLTAID003 Provide first aid SITHIND002 Source and use information on the hospitality industry

Training and Assessment Strategy-PSPSS00039 Customer Service Skill Set Certificate II Units of competency MSMTMREF301 UseYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.