Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior Condition:Well Read here and here

here and here

When fifteen-year-old Bee claims a family trip to Antarctica as a reward for perfect grades

and this eminently practical book makes the art accessible to anyone with a love for plants and a little patience

Anthony recounts his attempts to save these remarkable animals

begging him for advice

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior Condition:Well Read here and hereThe authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to