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EAN: 9780357675366
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E-Service: New Directions in Theory and Practice Wind loads EAN: 9780357675366The advent of the era of "e Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e Service and a unified framework to understand it, even as the business community grapples with
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